Our products carry a lifetime warranty for materials and craftsmanship. We firmly stand behind everything we make and will do what is necessary to ensure client satisfaction should anything fall short of expectations.
The lifetime warranty is limited to repair or replacement of the fixture itself, and does not extend to ancillary charges such as site work or electrician fees. The determination of whether repair or replacement is appropriate will be made by us at our sole discretion. Any approved repair work must be performed at our manufacturing facility or by one of our FLEET specialists. Any unauthorized repairs or modifications will void this warranty entirely. Incorrect installation or failure to follow our care instructions will void this warranty entirely. This warranty does not cover damages from weathering, misuse, or normal wear and tear.
All sales are final as fixtures are made to order per specification of the client. Please review your selections at the time of order to ensure accuracy.
TRADE ACCOUNTS ONLY: All sales are final. We are, however, happy to provide company credit toward another purchase for any non-custom fixture that is returned within fifteen (15) days of receipt. Returned fixtures must not have been installed and must be in their original condition and packaging. A minimum 20% restocking fee will apply to such returned fixtures. Fixtures that have been installed may not be returned for refund or credit. Modified Custom fixtures may not be returned for refund or credit. Account credits must be used within 24 months of issue.
Payment in full is due at the time of order. All payments are received and processed at The Urban Electric Company, 2130 North Hobson Avenue, North Charleston, South Carolina, 29405. We accept payment by check, wire transfer, Visa, MasterCard, Discover or American Express. If you would like to submit payment via wire transfer, please contact a sales coordinator for details.
TRADE ACCOUNTS ONLY: Modified Custom and Quick Ship orders as well as orders under $5000.00 require payment in full at the time of order. A 50% deposit for any orders over $5000.00 is required before an order is placed into our production schedule. Deposits are non-refundable. Final payment is due prior to shipment of an order.
The pricing of our fixtures is subject to change without prior notice. All fixtures are invoiced at the price that is in effect at the time the order is received. We honor pricing for written formal quotations for fourteen (14) days from the date of quotation, regardless of a subsequent pricing increase.
A processed order will incur responsibility for the fixture quantities and finish options selected including confirmation that fixtures specified are suitable for interior or exterior locations. Please review your order thoroughly for accuracy as we will not be held responsible for discrepancies in quantities, specifications, or site conditions. The details and quantities contained in our Order Acknowledgment will be deemed final and will supersede any conflicting details or quantities contained in prior communication.
TRADE ACCOUNTS ONLY: To ensure order satisfaction, we require client approval on quotes prior to processing. In the event that we do not have approval sign-off, payment on a quote indicates approval for processing.
Orders are shipped via common carrier, F.O.B. Charleston, SC. All orders are assessed shipping, packaging and handling charges. Orders may be shipped via parcel or freight method. Additional crating fees may be required for certain fixtures. Change of address or redelivery after shipping are subject to fees.
TRADE ACCOUNTS ONLY: Clients may coordinate a specific shipping carrier at the time the order is placed. In these instances, we will make product available at our shipping dock and coordinate pickup with your preferred carrier. Packaging and handling charges will be applied and fixtures will be made available for pick up at our shipping dock, where our liability for shipping damage will end. Orders held at our manufacturing facility longer than 1 week past completion date are subject to a storage fee
Urban Electric does not assume responsibility for customs clearance for international shipments. Clients are solely responsible for customs clearance and any fees associated with said clearance, duties or taxes, and Border Control. Orders do not include VAT Charges or Customs & Duties taxes. An invoice of the order will be supplied with the shipment for customs clearance. Any additional charges are the responsibility of the client. International Shipments may be subject to different lead times and freight costs
Clients must examine merchandise upon receipt and report any damage to The Urban Electric Company within forty-eight (48) hours of receipt. Claims for damage will not be honored after that period. Due to the value of our fixtures, we ship all orders with a signature required, unless notified prior to shipping. All packaging must be retained when making a claim for damage and visible damage must be noted in writing with the shipper. Fixtures must be inspected at the time of receipt for defects or deficiencies. We will not be liable for anything beyond replacement or repair of defective or deficient fixtures, and will not be held responsible for installation expenses incurred as a result of a deficiency or defect. Installation constitutes acceptance.
The Urban Electric Company does not accept responsibility or liability for site preparation or conditions, installation, sealing or refinishing. It is the responsibility of the client to determine that site conditions are suitable to receive the fixtures ordered. This includes electrical junction boxes, interior/exterior locations and water/weather exposure. The Urban Electric Company is not liable for defective or improper installation work.
Our lead times can vary depending upon our production schedule and depending upon the size and complexity of a given order. We do accept orders for expedited production for a pricing premium based on production availability. Unless we accept an order for guaranteed expedited production, all quoted ship dates are estimates only and are subject to change.
Much of the glass pictured in our catalog is hand blown. Due to the unique production methods, natural variation in tone and texture may occur. All of our finishes are hand-applied and are subject to occasional irregularities or variations. All of our finishes are "living" and will continue to patinate over time and with exposure to the unique conditions of each installation location.
Many of our electric lights have an UL listed mark. UL provides third party performance certification to determine if a product meets specific performance-based standards or parameters. The UL Listed Mark serves as proof of product compliance with national safety standards. Please refer to fixture(s) specification sheet to determine whether a given fixture is UL listed and for what conditions.
Our fixtures are bench-made, and we take great pride in the quality of this form of craftsmanship. We believe this to be one of the greatest attributes of our fixtures and why they hold such appeal for those clients who seek individual quality. It also can lead to slight "imperfections". Please do not be surprised by occasional, slight irregularities, inconsistencies or variations in the fixtures.
The Urban Electric Company retains copyright and ownership of all quotations, designs, drawings, and plans.
Due to the nature of the program, we do not accept orders for Modified Custom from anyone who does not have a valid trade account with us. All details are to be communicated through the trade account holder only.
Many of our standard fixtures can be Modified in finish, mounting, and details. Please note that Modified Orders cannot be canceled once placed and cannot be returned for refund or credit. Clients placing Modified Custom orders will be required to review our Modified Custom Terms and Conditions below.
Modified Custom orders require payment in full at the time of the order.
2. RETURNS OR CANCELLATIONS
Orders for Modified Custom may not be canceled once placed. Modified Custom fixtures may not be returned for any reason.
3. SHOP DRAWINGS
We will create and provide production shop drawings for client approval on Modified Custom projects after an order has been placed. Engineering time required to generate such approval drawings is included in the price of Modified Custom fixtures. If, however, a client makes significant or numerous changes to the design or specifications of a project after our engineers have prepared approval drawings, additional engineering fees may apply. Our hourly rate for such additional engineering work is currently set at $167/hr. Significant changes to design or specifications may also require that an entire project be re-quoted. Once presented, delays in client approval of production shop drawings beyond five (5) business days may result in a delayed ship date.
4. PRE-ORDER AND PAYMENT FOR SHOP DRAWINGS
If a client requires CAD for review prior to placing an order, an engineering charge of $167/hr will apply. This fee is nonrefundable if the client decides not to move forward with production of the project. However, if the client does move forward, the engineering charges that would otherwise apply will be put toward the cost of the project itself. Accounting for hourly work and credit card receipts will be provided to the client.
5. ORDER ACCURACY
We will not be held responsible for discrepancies in quantities or Modified Custom specifications, even though we may have assisted in their preparation. The details and quantities contained in our Order Acknowledgement will be deemed final and will supersede any conflicting details or quantities contained in a client's purchase order. If drawings are required, a client must review and sign each individual drawing prior to order processing.
6. PRODUCTION LEAD TIMES
Lead times for Modified Custom work can vary widely, depending upon our production schedule, unforeseen circumstances, etc. Modifications will require additional production time, and all quoted ship dates are estimates only and are subject to change.
7. UL LISTING
Our UL listings for standard products do not apply to commissioned fixtures. Upon request, we are happy to investigate the possibility of having UL review and list Modified Custom fixtures. This request must be made at the time an order is placed in order to be accommodated. If UL is willing to review and list Modified Custom fixtures, additional charges will apply. We require that requests for quotations be made with sufficient specificity to allow for accurate quotations. We do not assist with the concept of a Modified Custom commission.