Over the past several weeks, we’ve learned that adaptability applies to more than just our fixtures as we have innovated to maintain the ability to provide the level of service and support you need, while prioritizing the health and safety of our team. And while there is still a level of uncertainty right now, scroll down for a few of the things we do know.
We know that projects are moving ahead! While our sales team may not be making in-office visits right now, they are fully set up to support you. They are available for virtual new product presentations and video conferencing. They're also available for old-fashioned phone calls and email communication as well.
We know that you still may not be able to make it into your office, so we're happy to ship a sample kit to your home office free of charge.
We know that things are moving at a different pace right now, so we're extending the amount of time a quote is valid from 30 days to 60 days.
We know that receiving warehouse availability, office closures and worksite uncertainties are complicating your schedules right now, so we are happy to hold onto your completed orders until you are ready.
We know that things are changing from day to day, so we will cover any charges that may be incurred due to your shipment being re-directed.
We know that many job sites are up and running, so our FLEET team is available for virtual install assistance.
We know you care about our crew! We have implemented new distancing requirements, redoubled our hygiene and disinfecting efforts, and even reconfigured our shifts in an effort to give our craftsmen the safest facilities to work in. They are on the job and building beautiful fixtures.
We know things are crazy, so here's a moment of Zen.